Privacy

ko99 Privacy Policy – Your Data, Protected

At ko99, your privacy is not an afterthought. This policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over it. We keep things straightforward — no legal jargon that nobody actually reads.

Last updated: 1 January 2025
SSL Encrypted

All data in transit

No Data Sales

Never sold to third parties

Minimal Collection

Only what's necessary

Your Rights

Access, edit, delete

At a Glance

How ko99 Handles Your Privacy

Six core principles that guide how ko99 collects, uses, and protects your personal information.

Minimal Data Collection

ko99 only collects the personal data that is genuinely necessary to operate your account, process payments, and keep the platform secure. We don't collect data for the sake of it.

Bank-Grade Encryption

All data transmitted between your device and ko99 is protected with SSL/TLS encryption. Your payment details, login credentials, and personal information are never sent in plain text.

No Third-Party Sales

ko99 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information stays within ko99's controlled environment.

Full Player Rights

You have the right to access, correct, export, or delete your personal data at any time. Submit a request to ko99 support and we will respond within 30 days.

Clear Retention Limits

ko99 does not keep your data indefinitely. Personal data is retained only for as long as necessary to fulfil the purposes described in this policy or as required by applicable law.

Breach Notification

In the unlikely event of a data breach that affects your personal information, ko99 will notify affected players promptly and take immediate steps to contain and remediate the incident.

Contents
Full Policy

ko99 Privacy Policy

This Privacy Policy describes how ko99 ("ko99", "we", "us") collects, uses, stores, and protects the personal information of players and visitors ("you") who use the ko99 platform at ko99.xyz or through the ko99 mobile app. By registering or using ko99, you consent to the practices described in this policy.

1Introduction

ko99 is committed to protecting the privacy of every player on our platform. We understand that when you share your personal information with us, you are placing trust in ko99 — and we take that responsibility seriously. This Privacy Policy is written in plain language so that every player in Bangladesh can understand exactly how their data is handled.

This policy applies to all personal data collected through the ko99 website, mobile app, customer support channels, and any other interaction you have with ko99. It covers what data we collect, why we collect it, how long we keep it, who we share it with, and what rights you have over your own information.

Our commitment: ko99 will never use your personal data in ways that are not described in this Privacy Policy. If we ever need to use your data for a new purpose, we will update this policy and notify you before doing so.

2Data We Collect

ko99 collects only the personal data that is necessary to provide you with a safe, functional, and enjoyable gaming experience. The categories of data we collect are outlined in the table below:

Category Examples Purpose
Identity Data Full name, date of birth, username Account creation and age verification
Contact Data Mobile number, email address Account verification, notifications, support
Financial Data bKash/Nagad/Rocket account reference, transaction history Processing deposits and withdrawals
Technical Data IP address, device type, browser, OS Security, fraud prevention, platform optimisation
Usage Data Games played, bets placed, session duration Responsible gaming monitoring, personalisation
Communications Data Support chat logs, email correspondence Customer support, dispute resolution
Note: ko99 does not collect sensitive personal data such as national ID numbers, biometric data, or health information unless specifically required for regulatory compliance and with your explicit consent.

3How We Collect Your Data

ko99 collects personal data through the following channels:

  • Direct interactions: When you register an account, make a deposit, contact support, or update your profile, you provide data directly to ko99.
  • Automated technologies: When you use the ko99 website or app, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies.
  • Payment providers: When you make a deposit or withdrawal via bKash, Nagad, or Rocket, we receive transaction confirmation data from those providers to verify and process your payment.
  • Identity verification: If you are required to complete KYC (Know Your Customer) verification, we may collect additional identity documents through our secure verification process.

4How We Use Your Data

ko99 uses your personal data only for legitimate purposes that are directly related to providing and improving our gaming platform. We do not use your data for purposes that would surprise you or that you would reasonably object to.

  • To create and manage your ko99 account and verify your identity.
  • To process deposits, withdrawals, and bonus payments accurately and securely.
  • To detect and prevent fraud, money laundering, and other prohibited activities.
  • To monitor gaming activity for responsible gaming purposes and apply player protection tools when needed.
  • To provide customer support and resolve disputes or complaints.
  • To send you important account notifications, security alerts, and service updates.
  • To personalise your experience on ko99, such as recommending games you may enjoy.
  • To comply with legal and regulatory obligations applicable to ko99.
  • To analyse platform performance and improve the ko99 experience for all players.
Marketing communications: ko99 will only send you promotional messages if you have opted in to receive them. You can opt out at any time by contacting support or updating your notification preferences in your account settings.

5Sharing Your Data

ko99 does not sell, rent, or trade your personal data to any third party. However, there are limited circumstances in which ko99 may share your data with trusted parties, always with appropriate safeguards in place:

  • Payment processors: bKash, Nagad, and Rocket receive only the transaction data necessary to process your payments. They are bound by their own privacy policies and applicable financial regulations.
  • Identity verification providers: If KYC verification is required, your identity documents may be processed by a secure third-party verification service operating under strict data protection agreements.
  • Technology service providers: ko99 uses trusted technology partners for hosting, analytics, and security. These providers access data only to the extent necessary to perform their services and are contractually prohibited from using it for any other purpose.
  • Legal and regulatory authorities: ko99 may disclose personal data to law enforcement, regulatory bodies, or courts when required to do so by applicable law or in response to a valid legal request.
Your data stays protected: Any third party that receives your data from ko99 is required to handle it in accordance with applicable data protection standards. ko99 does not permit third parties to use your data for their own marketing purposes.

6Cookies and Tracking Technologies

ko99 uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how players use the site so we can keep improving it.

  • Essential cookies: Required for the platform to function. These cannot be disabled without breaking core features like login and session management.
  • Functional cookies: Remember your preferences such as language settings and display options to personalise your experience.
  • Analytics cookies: Help ko99 understand how players navigate the platform so we can identify and fix issues and improve usability.
  • Security cookies: Used to detect and prevent fraudulent activity, protect against bot attacks, and keep your account secure.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use certain features of ko99. ko99 does not use third-party advertising cookies or tracking pixels for external ad networks.

7Data Security

ko99 takes data security seriously and has implemented a range of technical and organisational measures to protect your personal information from unauthorised access, loss, alteration, or disclosure.

  • All data transmitted between your device and ko99 is encrypted using SSL/TLS protocols.
  • Passwords are stored using strong one-way hashing algorithms — ko99 staff cannot see your password.
  • Access to personal data within ko99 is restricted to staff who genuinely need it to perform their role.
  • ko99 systems are monitored continuously for suspicious activity and potential security threats.
  • Regular security audits and penetration testing are conducted to identify and address vulnerabilities.
  • Payment data is handled in accordance with applicable financial security standards.
Your role in security: ko99's security measures are most effective when combined with good practices on your end. Use a strong, unique password for your ko99 account, enable any available two-factor authentication, and never share your login credentials with anyone.

8Data Retention

ko99 retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law and regulation. The general retention periods we apply are:

  • Active account data: Retained for the duration of your account's active status plus a reasonable period after closure to handle any outstanding matters.
  • Transaction records: Retained for a minimum of 5 years to comply with anti-money laundering regulations and financial record-keeping requirements.
  • Support communications: Retained for up to 3 years to assist with dispute resolution and service improvement.
  • Technical and usage data: Typically retained in aggregated or anonymised form after 12 months.

When personal data is no longer required, ko99 securely deletes or anonymises it so that it can no longer be linked back to you.

9Your Privacy Rights

As a ko99 player, you have meaningful rights over your personal data. ko99 is committed to making it straightforward for you to exercise these rights. Contact ko99 support to submit any of the following requests:

Right to Access

Request a copy of all personal data ko99 holds about you.

Right to Correction

Ask ko99 to correct any inaccurate or incomplete personal data.

Right to Deletion

Request deletion of your personal data, subject to legal retention requirements.

Right to Portability

Receive your personal data in a structured, machine-readable format.

Right to Object

Object to processing of your data for marketing or profiling purposes.

Right to Restriction

Request that ko99 restricts processing of your data in certain circumstances.

Response time: ko99 will respond to all privacy rights requests within 30 days. In complex cases, we may extend this by a further 30 days and will notify you if that is the case.

10Children's Privacy

ko99 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on ko99 or attempt to use any of our services.

If ko99 becomes aware that personal data has been collected from a person under 18, we will immediately delete that data and close the associated account. If you believe a minor has registered on ko99, please contact our support team immediately so we can investigate and take appropriate action.

11Changes to This Privacy Policy

ko99 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players via their registered contact details and update the "last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Continued use of ko99 after any update constitutes your acceptance of the revised policy. If you disagree with any changes, you may close your account and request deletion of your personal data by contacting support.

12Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ko99 handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

  • Live Chat: Available on the ko99 platform after login — fastest response.
  • Email: [email protected]
  • FAQ: Visit /faq for answers to common privacy questions.
Privacy requests: To exercise any of your data rights described in Section 9, contact ko99 support with the subject line "Privacy Request" and we will handle your request promptly and confidentially.
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