ko99 Terms and Conditions – Know Your Rights

1Acceptance of Terms

By creating an account on ko99, making a deposit, placing a bet, or using any feature of the ko99 platform — whether through the website at ko99.xyz or through the ko99 mobile app — you are confirming that you accept these Terms and Conditions without reservation. These Terms apply to all users of ko99 regardless of how they access the platform.

ko99 reserves the right to update these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised "last updated" date. Continued use of ko99 after any update constitutes acceptance of the revised Terms. It is your responsibility to check this page periodically.

2Eligibility

To register and use ko99, you must meet all of the following requirements:

• You must be at least 18 years of age at the time of registration.
• You must be legally permitted to participate in online gaming activities in your jurisdiction.
• You must not be a resident of any country or territory where online gaming is explicitly prohibited by law.
• You must not be a current employee, contractor, or immediate family member of a ko99 employee.
• You must provide accurate, truthful, and complete information during registration.

3Account Registration

Each player is permitted to hold only one account on ko99. Creating multiple accounts — whether under the same name, phone number, payment method, or device — is strictly prohibited. If duplicate accounts are detected, ko99 reserves the right to close all associated accounts and forfeit any balances held within them.

When registering, you must provide a valid mobile number that you own and control. This number will be used for account verification, transaction notifications, and support communications. You are responsible for keeping your login credentials secure. Do not share your password with anyone.

• You are fully responsible for all activity that occurs under your ko99 account.
• If you suspect unauthorised access to your account, contact ko99 support immediately.
• ko99 may require identity verification (KYC) before processing withdrawals above certain thresholds.
• Providing false information during registration is grounds for immediate account termination.
• Account names cannot be changed after registration — choose carefully.

4Deposits and Withdrawals

ko99 supports deposits and withdrawals via bKash, Nagad, and Rocket — the three most widely used mobile financial services in Bangladesh. All transactions on ko99 are conducted in Bangladeshi Taka (BDT). ko99 does not charge fees on standard deposits or withdrawals, though your mobile financial service provider may apply their own transaction charges.

Deposits are credited to your ko99 wallet instantly upon confirmation from the payment provider. If a deposit does not appear in your wallet within 10 minutes, contact ko99 support with your transaction reference number.

• Minimum deposit: ৳ 100.
• Minimum withdrawal: ৳ 200.
• Withdrawals are processed within minutes for verified accounts during normal operating hours.
• Withdrawals can only be made to a payment method registered in your own name.
• ko99 reserves the right to request identity verification before processing any withdrawal.
• Funds deposited via bKash must be withdrawn to bKash; the same applies to Nagad and Rocket.

5Bonuses and Promotions

ko99 offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to specific terms that are clearly communicated at the time the offer is presented. By claiming any bonus on ko99, you agree to the specific terms attached to that bonus.

• Bonuses cannot be withdrawn directly — only winnings generated from wagering bonus funds are withdrawable.
• Each bonus has a wagering requirement that must be met before any withdrawal can be processed.
• Wagering requirements and eligible games are specified in the individual bonus terms.
• ko99 reserves the right to cancel any bonus if there is evidence of abuse, exploitation, or fraudulent activity.
• Welcome bonuses are available to new players only — one per person, per household, per device, and per payment method.
• Bonuses expire if not used within the timeframe stated in the offer.

6Gaming Rules

All games available on ko99 — including but not limited to Ocean King Jackpot, European Roulette, Beach Volleyball, Bingo Adventure, Shaolin Soccer, and Rugby — are governed by their individual game rules, which are accessible within each game. In the event of a conflict between individual game rules and these Terms, these Terms take precedence.

ko99 uses certified random number generation (RNG) for all applicable games. This means game outcomes are genuinely random and cannot be predicted, manipulated, or influenced by ko99 or any player. All RNG systems used on ko99 are independently audited.

• Bets placed and confirmed cannot be cancelled or reversed.
• In the event of a technical error during a game, ko99 reserves the right to void the affected round and return stakes to players.
• Winnings from voided rounds will not be paid out.
• ko99 is not responsible for losses resulting from a player's misunderstanding of game rules.
• Minimum and maximum bet limits apply to all games and are displayed within each game interface.

7Prohibited Conduct

The following actions are strictly prohibited on ko99. Engaging in any of these activities will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Using automated software, bots, scripts, or any tool that gives an unfair advantage in gameplay.
• Colluding with other players to manipulate game outcomes or exploit bonus systems.
• Attempting to exploit software bugs, glitches, or errors for financial gain.
• Using stolen, fraudulent, or unauthorised payment methods to fund your account.
• Creating multiple accounts to claim bonuses more than once.
• Engaging in money laundering or any activity that violates anti-money laundering regulations.
• Threatening, harassing, or abusing ko99 staff or other players.
• Attempting to access ko99 systems, databases, or infrastructure without authorisation.

8Privacy and Data

ko99 collects and processes personal data in accordance with our Privacy Policy, which is available at /privacy-policy. By registering on ko99, you consent to the collection and use of your personal data as described in that policy.

• ko99 does not sell personal data to third parties.
• Data is used for account management, payment processing, fraud prevention, and customer support.
• ko99 uses industry-standard SSL encryption to protect all data in transit.
• You have the right to request access to, correction of, or deletion of your personal data by contacting support.

9Responsible Gaming

ko99 is committed to promoting responsible gaming. We believe that gaming should be an enjoyable form of entertainment, not a source of financial or personal harm. ko99 provides a range of tools to help players stay in control of their gaming activity.

• Deposit limits: Set daily, weekly, or monthly deposit caps on your account.
• Session time reminders: Receive notifications after a set period of continuous play.
• Self-exclusion: Temporarily or permanently exclude yourself from ko99 at any time.
• Reality checks: Regular pop-up reminders showing your session duration and net gaming activity.

If you feel that your gaming is becoming a problem, please visit our Responsible Gaming page for detailed guidance and support resources. You can also contact ko99 support directly to activate any of the above tools immediately.

10Limitation of Liability

ko99 provides its platform on an "as is" basis. While we make every effort to ensure the platform is available, accurate, and functioning correctly at all times, we cannot guarantee uninterrupted access or error-free operation.

• ko99 is not liable for losses resulting from internet connectivity issues on the player's side.
• ko99 is not liable for losses resulting from a player's failure to understand game rules or bonus terms.
• ko99 is not liable for indirect, consequential, or incidental damages arising from use of the platform.
• In the event of a platform error that results in incorrect odds or payouts, ko99 reserves the right to correct the error and adjust affected balances accordingly.
• ko99's total liability to any player in any circumstance shall not exceed the amount deposited by that player in the 30 days preceding the claim.

11Account Termination

Either you or ko99 may terminate your account at any time. If you wish to close your account, contact ko99 support. Any remaining balance will be returned to your registered payment method after standard verification checks.

ko99 reserves the right to suspend or permanently close any account without prior notice if:

• There is evidence of fraud, cheating, or prohibited conduct as defined in Section 7.
• The account holder is found to be under 18 years of age.
• The account holder has provided false information during registration or verification.
• The account is being used for money laundering or other illegal activities.
• Continued operation of the account poses a risk to ko99 or other players.

12Changes to These Terms

ko99 may update these Terms and Conditions at any time. When material changes are made, we will notify registered players via the contact details on their account. The updated Terms will be published on this page with a revised effective date.

If you continue to use ko99 after updated Terms have been published, you are deemed to have accepted the changes. If you do not agree with any changes, you should stop using ko99 and contact support to close your account and withdraw any remaining balance.

13Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point before registering, please contact the ko99 support team. We're available 24 hours a day, 7 days a week.

• Live Chat: Available directly on the ko99 platform after login.
• Email: [email protected]
• FAQ: Visit /faq for answers to common questions.